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Frequently Asked Questions (FAQ)

General

Are you making and shipping neon signs during the current crisis?

Yes. Our team is working safely with best practices and social distancing in place. We are fully set up to take your inquiries and fulfil your online orders. Our designers are working hard to produce LED neon signs that are made-to-order to your specifications.

Our team would like to thank you for your orders and support during this difficult time and we hope to 'Brighten up your life!'

Why should I buy a LED neon sign from Neonize?

All of our neon signs are handmade from LED tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a LED neon sign from us are:

• Affordable - Our neon signs start at $177 USD!

• 12 Months Warranty - All of our signs come with a 12-month manufacturer warranty covering faulty items (indoor use only).

• Durable - We offer the latest neon flex technology which is stronger and lighter than glass neon.

• Energy Efficient - Our neon signs are both economically and ecologically friendly. They have low energy consumption and a 50,000+ hours lifespan.

• Safe - Our neon signs are made from LED tubes that are kid-safe. There is no breakable glass and the LED lights do not heat up so they are safe to touch.

• Easy to Install!

• Low Maintenance - Our neon signs are very hardwearing and easy to clean.

• Lightweight - Our neon signs are lightweight and portable, making them perfect as neon signs for weddings, bedroom decor and unique gift ideas.

• Full Control - For an additional $19 USD, your neon sign will come with a remote control that has an on/off switch and 10 brightness settings.

How much does a neon sign cost?

Less than you might think! Our handmade LED neon signs are affordable and we are very competitive on price! Our neon signs start at the price of $177 USD.

Why are your neon signs so affordable?

With our signs you will receive the highest quality product on the market, nevertheless you’ll notice our prices are much better than our competitors. If you’re wondering why, the short answer is we don’t mark up our prices as much as other suppliers. This means we can provide more signs at a better price for you.

Shipping & Returns

What are the shipping costs?

We have a flat rate of $30USD. Standard orders take 10-14 working days, including shipping. All of our LED neon signs are handmade and shipped from China. The above lead-time include both the production and delivery of your sign.

Why is the turnaround 10-14 working days for a standard order?

Our neon signs are handmade so there is production time on each order. 20 working days is the maximum turnaround time and most customers receive their order within 10 working days.

Do I have to pay for any import taxes, customs duties and fees?

Yes. We are not responsible for any import taxes, customs duties and fees that will be incurred during the shipment process. It is the responsibility of the customer to cover all these fees.

What is your return policy?

We offer returns and refunds for faulty products only. We will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at our sole discretion.

What is the return procedure?

• Please contact us at [email protected] to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.

• If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.

• If a return has been agreed the faulty item must be returned for inspection by us within 14 days of when you received the product.

• If a replacement has been agreed, we will endeavour to produce and ship the replacement product to you as soon as possible.

• If a full or partial refund has been agreed, we will let you know when you can expect to receive the refund.

Warranty

Does my new sign come with a warranty?

Our indoor products include a 1 year warranty which covers electrical components when used appropriately. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at our sole discretion.

If you still have questions we're happy to help. Just send us a message and tell us know what you need. We look forward to hearing from you.

Our Products

What are your neon signs made from?

Our neon signs are made from high-quality LED flex material making them different from traditional glass neon signs.

LED flex is:
• Made with PVC & acrylic;
• Powered by LED lights;
• Cased in flex rubber tubing.

LED flex neon signs are more cost-effective, durable, energy efficient, and safer than traditional glass neon signs, while providing an incredible visual impact that is on par with, or even greater than, what you get with traditional glass neon signs.

Where are your neon signs made in?

We manufacture LED neon signs in China and Canada. Where your sign will be made in depends on your location and the specifications and requirements of your neon sign.

Are your neon signs safe?

Our signs are made with LED flex. There is no glass in our neon signs. The LED light will not overheat and make the signs much more energy efficient than traditional glass neon signs. This is great for the budget and even greater for the planet. LED flex are more durable, easier to transport and are surprisingly lightweight. All of our LED flex neon signs have UL certification.

What is the LED neon tube attached to?

Our neon signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape.

Are your neon signs battery operated or do they need to be plugged-in?

All of our of neon signs need to be plugged into a power socket.

Installation

How do I hang or mount my neon sign?

Hanging your new neon sign is surprisingly easy. Our signs weigh 6-11 lbs on average and include pre-drilled holes on the acrylic backboard. Our signs are safe-to-transport and easy-to-install.

For wall mounting your new neon sign, you’ll need one of our Sign Hanging Kit. You can also do it yourself with the following hardware store items:
• Fishing wire (heavy duty wire and using a fisherman knots)
• Rope (securely knotting your sign)
• Heavy duty removable hooks (using several removable hooks that hold up to 6-11 lbs)

Note: The above are recommendations only. We are not responsible for the damages resulting from the installation of our products.

Can your neon signs stand up without needing to be wall mounted?

Absolutely! Neon signs with an acrylic base allow for stand-up signs.

Do I need a remote or dimmer for my neon sign?

No, you don’t. You can turn your neon sign off by unplugging it. However, we offer a remote dimmer that offer ON & OFF options and a range of brightness settings which can make the neon sign flash, flicker or pulse.

We recommend purchasing the remote dimmer as it allows you to control the brightness level which can help with exposure when taking photos in front of your neon sign or having it as a feature for a photo shoot or wedding.

Can I use my new neon sign outdoors?

Our standard LED neon signs are indoor signs but they are perfectly fine to use outdoors provided they do not get wet. Our standard signs are not watertight and cannot be exposed to wet weather.

What are the small marks on my neon sign?

Since our neon signs are handmade, there are sometimes small marks on the acrylic or glue marks where the LED flex tube has been attached to the acrylic. In the rare instance that the marks are evident, they are always minor and not visible when the sign is turned on.

Custom Neon Signs

Do you offer free design services?

If you purchase a custom neon sign, we will be happy to offer design services with one or more designs for your approval at no extra charge. If you have a change of mind and wish to cancel your order before the sign goes into production we will happily offer a refund minus a $50 design fee to cover our costs. Please note that we are no longer able to offer a refund once a custom neon sign order is approved and has gone into production.

What if I want a neon sign that I can't create using your Neon Customizer?

Our Neon Customizer is perfect for creating neon text signs, personalized name signs and neon quotes. If you are looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design - turning your vision into a neon masterpiece! Contact us with your ideas now.

What other types of signs do you do?

We can create indoor and outdoor neon signs, neon business signs, open signs, neon signs for home décor, weddings, birthdays, events, personalized gifts, and more. We also offer UV printing to complement your neon sign!

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© 2020 Neonize

Contact Us:

[email protected]
7676 Woodbine Ave, Unit 2
Markham, ON L3R 2N2
Brighten up your life!
© 2020 Neonize
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