Neonize products are shipped from China. We process all orders within 24 hours from the date the order is placed in our database. Orders that are placed on the weekends and holidays will be processed on the next business day.
We are not responsible for delivery time delays due to weather conditions, address issues, or incorrect contact information.Customs inspections may delay the delivery of the orders. Neonize is not responsible for any import taxes, and customs duties and fees that will be incurred during the shipment process.It is the responsibility of the customer to cover all these fees.
Our signs are packaged in the most robust way possible, this means that we have less than a 1% breakage rate. If your sign shows up broken we will send you a replacement sign right away, or you can request a refund.Do you ship neon signs to locations outside the USA and Canada? Yes We ship worldwide.
If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery with subject “broken neon”. take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. if the box that the sign came is also damaged, be sure to take photos of that too! we will respond to your email asap and offer you two options, you can have another sign shipped to you right away, or you can get an immediate refund, it’s up to you.
All full-priced items are eligible for a return within fourteen business days. items must be un-used with the original packaging. a copy of your receipt or proof of purchase must also be included with the return. should you wish to exchange a product, simply return the product back to us and purchase the new style that you are looking for. *please refer to the return process outlined below. except custom neon orders and neonize collection pieces. custom neon orders and neonize collection pieces are final sale.
All sale items are final sale and not eligible for a return.
Within 15 days of receiving your sign, if for some reason you wish to return your purchase, please email [email protected] with the subject line “return request, your name, order number”. return requests must be emailed within seven days upon receipt of your purchase. in your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. once your request has been emailed and the return is approved, neonizeit.com will provide you with an online return authorization number (ora#) via email. please include the ora# with the package you are returning.
The return process will be completed if the merchandise is returned to neonizeit.com within fourteen days from the date your ora# was issued. if a return request or returned merchandise falls outside of the seven and fourteen day time frame, we unfortunately will not be able to accept the return.
Once your return has been received by our distribution center in vancouver, you will be be refunded the amount paid on your credit card, less original costs.
Please note, you are responsible for all shipping and customs charges associated with returning an order.
Designed for indoor use only.
Each unit comes with a 1-year warranty on electrical components.
DC 12v power adaptor included.
Mounting hardware included.
Items will be dispatched within 48 hours. You can expect your item to arrive within 10-14 working days.
*All prices are in USD
What forms of payment do you accept?
We Accept Paypal And All Major Credit Cards – Including Visa, Mastercard, American Express, Discover, JCB, And Diners Club.
After your payment is verified, it can take up to 10-14 working days to process and ship your order (does not include weekends or holidays). Purchases made after 17:00 EST will not be processed until the next business day.
What Should I Do If I Received A Damaged Item?
Inform Us And We’ll Give You A Full Refund Or An Item Replacement! You Just Send Us An Email With The Word “NEONIZE DAMAGED ITEM” In The Subject Line. If You Have Photos Or Videos Of The Damaged Item/S, You May Attach Them As Well.
Will I Be Responsible For Any Import Taxes Or Custom Duties On My International Order? Yup. Neonize Is Not Responsible For Any Import Taxes Or Custom Duties That May Have Been Incurred In The Process.